Website Terms of Use

a. Account Creation

To use certain features, you may need to register an account ("Account") and provide accurate, current, and complete information. You must keep this information updated. We may refuse, suspend, or close Accounts at our discretion consistent with these Terms and applicable law.

b. Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account. Notify us immediately of any suspected unauthorized use. We are not liable for losses arising from your failure to safeguard credentials.

c. Eligibility; Prohibited Jurisdictions

The Services are not offered to and may not be used by:

• U.S. Persons or U.K. Persons (as defined under applicable laws) or any person located, incorporated, or otherwise established in the United States or United Kingdom.
• Any person located in, or a national or resident of: Iceland, Morocco, Algeria, Ecuador, Bolivia, North Macedonia, Egypt, Saudi Arabia, Iraq, Pakistan, Nepal, Bangladesh, China, Kyrgyzstan, Bahrain, United Kingdom, United States of America, Namibia, Qatar, Afghanistan, North Korea, Syria, Iran, Cuba, Belarus, Crimea region of Ukraine, Venezuela, and the Russian Federation
• Any person on sanctions/denied-party lists administered by OFAC, the EU, the U.K. or the U.N.

d. VPNs

You must not use VPNs, proxies, or other means to circumvent geoblocking or eligibility controls.

e. Freezes; Compliance Holds

Where required by law or reasonably necessary under our risk-based AML/CTF program (including sanctions screening and transaction monitoring), we may freeze or hold assets or activity and, if legally required, transfer information or assets to competent authorities. We do not permanently take title to user assets except as permitted by law (e.g., abandoned property statutes or fraud restitution). Where assets are transferred to a competent authority pursuant to a lawful order, judgment, or directive, the Company's obligation to the user with respect to such assets is fully discharged upon completion of the transfer, and any claim by the user relating to the transferred assets shall lie solely against the relevant authority and not against the Company.

a. License

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site and Services for personal, non-commercial purposes.

b. Exchange Services; Quotes and Fees

Quotes displayed are estimates based on then-current market conditions and include our fees. Network/miner fees, slippage, rate-lock expiry, and blockchain conditions may affect the final delivered amount. We disclose applicable fees before you submit a transaction. Blockchain transactions are irreversible once broadcast. You are solely responsible for providing a correct and compatible destination address. Once an order is submitted and confirmed by the Company, the quoted exchange rate is fixed and constitutes the basis of the user's entitlement to the output currency, subject to these Terms.

c. Service Availability; Modifications; Support

We may modify, suspend, or discontinue any part of the Site or Services at any time without liability. We are under no obligation to provide support or maintenance, except where required by law.

d. Restrictions

You may not use the Services for any illegal or prohibited purpose, including without limitation: sanctions evasion; money laundering; terrorist financing; ransomware payments; fraud or theft; market manipulation; use of mixers/tumblers or chain-hopping to obfuscate illicit proceeds; transactions involving stolen or hacked assets; exploitation of smart-contract or protocol bugs; or attacks on networks. We may refuse, suspend, or reverse transactions that violate this Section. In addition, you must not:

• Sublicense, sell, rent, lease, transfer, or commercially exploit the Site or its content
• Modify, reverse engineer, decompile, or disassemble any part of the Site except to the extent permitted by law
• Access the Site to build a competing product or service
• Copy, scrape, crawl, harvest, or use automated means to access the Site in violation of our technical or usage limits
• Interfere with or circumvent security, rate-limits, or access controls
• Use the Services other than as expressly permitted

e. Custody & Insurance

We generally do not take custody of your digital assets; transfers occur directly on supported blockchains to addresses you control. If temporary custody is required to facilitate an exchange, we hold assets for your benefit on an omnibus basis via third-party service providers. Digital assets are not bank deposits and are not insured by the FDIC/FSCS or any governmental agency.

f. Pending and Suspended Orders

Where an exchange order is initiated but not yet completed due to a compliance review, CDD/EDD procedures, sanctions screening, or a hold imposed pursuant to Section 1(e) or Section 3(d) (a "Suspended Order"), the user's entitlement shall be determined by reference to the output currency and rate quoted at the time the order was submitted. For the avoidance of doubt, the user's contractual claim under a Suspended Order is to the quoted output amount in the output currency, not to the return of the input currency or to any appreciation or depreciation in the value of the input currency occurring after submission. A Suspended Order will be fulfilled, reversed, or otherwise disposed of only upon (i) successful completion of applicable CDD/EDD procedures, (ii) a determination by the Company that the order may proceed consistent with applicable law and Company policy, or (iii) a lawful directive from a competent authority. The Company shall have no obligation to fulfill a Suspended Order on any particular timeline.

g. Refunds and Reversals

The Company may, in its sole discretion and where an order is not a Suspended Order, reverse a completed exchange at the then-current market rate, provided the reverse direction is supported at the time the request is made. Orders that constitute Suspended Orders are not eligible for reversal or refund. Where a refund is granted, the Company may deduct an administrative fee of up to 5% of the refunded amount. Refunds, where approved, may take up to 21 business days from the date of approval. For the avoidance of doubt, blockchain transactions that have been broadcast to the applicable network are irreversible and are not subject to refund by the Company.

a. Program Overview

We operate a risk-based AML/CTF program incorporating customer due diligence, sanctions screening, and transaction monitoring consistent with applicable laws, regulations, and industry standards. We may conduct Know Your Customer (KYC) and, where appropriate, Enhanced Due Diligence (EDD), which can include:

• Identifying and verifying your identity from reliable, independent sources
• Identifying beneficial owners of legal persons and understanding ownership/control
• Assessing source of funds/wealth consistent with the relationship

b. Documentation

We may request one or more of the following:

• Selfie with valid government ID and date/note
• Liveness verification
• Recent utility bill/bank statement (≤3 months) showing name and address
• Source-of-funds evidence (e.g., statements, ledgers, invoices, payslips)
• Interview
• Other reasonably necessary documents
• Scans must be legible, unaltered, with all corners visible.

c. Accuracy; Onboarding

If information appears inaccurate, untruthful, outdated, or incomplete, we may request corrections or additional information, delay or decline onboarding, or pause transactions pending completion of CDD/EDD.

d. Law-Enforcement Cooperation

Upon legitimate request from competent authorities, we may share collected information and freeze/hold assets during investigations consistent with law. The Company shall not be liable for any loss, damage, or liability of any kind (including without limitation any loss of profit, unrealized gains, diminution in value, opportunity cost, or consequential, incidental, or indirect loss) arising from or in any way connected with (i) delays in the processing, completion, or reversal of exchange operations attributable to CDD/EDD procedures, sanctions screening, transaction monitoring, or compliance review, (ii) the freezing, holding, or transfer of assets pursuant to Section 1(e) or a lawful directive from a competent authority, or (iii) any fluctuation in the value of digital assets occurring during any period in which an order is suspended or assets are subject to a compliance hold. This limitation applies regardless of whether such loss was foreseeable and regardless of the legal theory upon which a claim is based. For the avoidance of doubt, the user acknowledges and accepts that digital asset values may fluctuate materially during any hold period and that the Company bears no responsibility for any such fluctuation.

e. Privacy; Retention

KYC/AML data and Account information are processed in accordance with our Privacy Policy and retained as required by law and our retention policy.

f. AML/KYC Compliance Fee

To cover costs associated with our compliance program, including but not limited to investigating prohibited users (such as U.S. Persons attempting to access the Services), conducting enhanced due diligence, and cooperating with law enforcement investigations (including potential asset transfers to authorities), we may charge an AML/KYC compliance fee of up to 5% on funds submitted to the Services. This fee may be deducted from submitted funds before processing your transaction. We reserve the right, in our sole discretion, to waive this fee for any user or transaction without prior notice or explanation.

a. Intellectual Property

All intellectual property rights in the Site and content are owned by us or our licensors. No rights are granted except as expressly set forth herein. All rights not granted are reserved.

b. User Content

"User Content" means content you intentionally submit for public display (e.g., reviews or forum posts). User Content does not include KYC/AML materials, Account information, or other personal data (governed solely by the Privacy Policy). For User Content, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, and display it to operate and promote the Services. We will not use your name/likeness in marketing without your separate consent where required. If you provide feedback or suggestions ("Feedback"), you assign to us all rights in the Feedback; we may use it without restriction.

a. Third-Party Links & Ads

The Site may link to third-party sites or display third-party content (collectively, "Third-Party Links & Ads"). We do not control or endorse Third-Party Links & Ads and are not responsible for them. Your use is at your own risk and subject to the applicable third party's terms and policies.

b. Other Users; Release

Your interactions with other users are solely between you and them. To the fullest extent permitted by law, you release us from claims arising out of or related to such interactions and to Third-Party Links & Ads.

Informal Resolution

Before commencing arbitration, the parties will attempt to resolve disputes in good faith via an informal conference held by telephone or video within 30 days after written notice of the dispute is provided to the other party. Notices to Company: [email protected].

a. Agreement to Arbitrate; No Representative Actions

Any dispute, controversy, or claim arising out of or in connection with these Terms, the Site, or the Services (a "Dispute") shall be finally resolved by arbitration. The seat (legal place) of arbitration shall be Dubai, United Arab Emirates. The language shall be English. The tribunal shall consist of one arbitrator. To the maximum extent permitted by law, arbitration shall proceed on an individual basis only and not in any representative, collective, or class capacity.