We collect information you provide directly to us. For example, we collect information about you when you create an online account, complete a transaction, fill out a form, respond to surveys, post messages to our forums or wikis or otherwise communicate with us.
The types of information we may collect are as follows:
We may also obtain information from other sources and combine that with information we collect through our services. For example, we may collect nonpublic personal information about you from third parties, including identity verification services.
When you access or use our services, we automatically collect information as follows:
Transaction information: we collect information about the transaction you complete via our services, including the amount of funds associated with a trade, the types of trades executed and other transaction information.
Location information: with your prior consent, we may collect precise geolocation information from your mobile device when you access and/or use our mobile applications. For more details, please see Your Choices below.
Device and Log information: we collect information about the computer or mobile device you use to access our services, including device identifiers, mobile network information, type of operating system, and the type of browser used. We also log information about your use of our services, including access times, pages viewed, IP address, other standard web log data, and the page visited before and after navigating to our websites.
We may use your information as follows:
By accessing or using our services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries. Please refer to the U.S. – EU / Swiss Safe Harbor Compliance section below if you are a resident of the European Union or Switzerland.
We may disclose any information we collect about you, whether you are a current or former customer, including nonpublic personal information and any other information we collect nonaffiliated third parties, which include non-financial companies, such as email service providers and fraud verification services, and others. We may make such disclosures:
Please note that third parties that support our customer identification and anti-fraud controls may retain and use information about you to perform services on our behalf and to improve their services. By using our services, you consent to the retention and use of such information by these providers to improve their services.
We may also share aggregated or de-identified information with our affiliated companies or nonaffiliated third parties, which cannot reasonably be used to identify you.
We implement reasonable security practices and procedures to help protect the confidentiality and security of your information, including any nonpublic personal information. We protect your information using reasonable physical, technical and administrative security measures, including by limiting access to your information to employees with a need to know such information. U.S. – EU / SWISS SAFE HARBOR COMPLIANCE
We comply with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. We have certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification, please visit http://www.export.gov/safeharbor/
If you have a complaint regarding our compliance with the U.S. - EU Safe Harbor Framework or the U.S. - Swiss Safe Harbor Framework, first contact us through support at [email protected].
The services offered by us are subject to and governed by Republic of Marshall Islands law. All disputes arising from or under our policy and Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts the Republic of Marshall Islands.
Account Information: You may access and review or update your online account information at any time by logging into your account and viewing your profile. If you want to close your account, please contact us at [email protected]. However, please note that if you close your account, we may retain your information as required by law or for our legitimate business purposes, such as to collect fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud or enforce our user agreements.
Communications Preferences: You may opt out of receiving promotional communications from us by following the instructions in those communications. You may also opt out of receiving the our newsletter or certain administrative emails by modifying your communications preferences through the settings feature of your online account. If you opt out of receiving promotional communications, we may still send you transactional or relationship messages, such as those about your account or our ongoing business relations.
Location: Our mobile applications may collect precise geolocation information from your mobile device with your prior consent. If you initially consent to our collection of location information, you may be able to subsequently stop the collection of this information through your device operating system settings. You may also stop our collection of location information by following the standard uninstall process to remove our mobile applications from your device.
Cookies: We use both session and persistent cookies. Session cookies expire when you log out of your account or close your browser. Persistent cookies remain on your computer or mobile device until you erase them or they otherwise expire. Most web browsers are set to accept cookies by default. You are free to decline most of our cookies if your browser or browser add-on permits, but choosing to remove or disable our cookies may interfere with your use and functionality of the our services. Additionally, we may use certain persistent cookies that are not affected by your browser settings, but will use such cookies solely for identity verification and fraud prevention purposes. For more information about cookies and how to block, delete or disable them, please refer to your browser instructions, or contact us at [email protected].
We do not engage in any sharing that would require us to provide you with an ability to opt out of such sharing. For instance, we do not share any information about you with third parties for their own marketing purposes.
You have a right to access the information we hold about you. We may ask you to pay a fee before providing you with this information.