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Terms and Conditions

Last updated
May 30th, 2022

General terms

n.exchange is an Exchange which allows you to exchange crypto currencies with the best exchange rate. Terms “We”, “Exchange”, “Exchange operator” refer to n.exchange.

By using n.exchange, you agree to these conditions. Please read them carefully. If you do not agree with the terms and conditions in this Agreement you may not use the Exchange.

We reserve the right to make changes to our site, policies and terms of use at any time. The content of the pages of the website is for your general information and use only. It is subject to change without notice.

n.exchange is not responsible for any loss caused by any reason while working with the Exchange. Any kind of losses caused by the third party activities has to be handled by the user. n.exchange takes an exchange fee for using the service. The fee for cryptocurrency to cryptocurrency exchanges is 3.5%. There are no hidden fees here: the amount you see on the screen is the exact amount you get in your wallet

Transactions cannot be canceled by n.exchange. Therefore, check your payment details before making a transaction. n.exchange is not responsible for your coins once they have been sent to the wallet.

n.exchange does not guarantee the uptime of the exchange. Maintenance and downtime may be required at times.

By uploading or sharing any kind of content, you automatically grant us a worldwide license to use your content. It becomes part of the public domain as long as it remains on our website. It can be used for marketing or any other purposes by n.exchange.

AML and KYC

Money laundering can be defined as a process or act of disguising or hiding the original ownership of money that has been obtained through criminal acts such as corruption, fraud, or ransomware attacks, etc. Such funds are then moved through legitimate businesses or sources to make it appear 'clean'. Criminals specifically target financial services firms through which they attempt to launder criminal proceeds without the firms’ knowledge or suspicion.

In response to the scale and effect of money laundering, many countries have passed laws designed to combat money laundering and terrorism. These laws, together with various regulations, rules and industry standards, form the foundation of our AML obligations.

In light of the above, our team has implemented systems and procedures that reduce the chance of money laundering and fraud in an attempt to protect our clients and partners.

Verification procedure

During the verification procedure customers are asked to complete a Know Your Client (KYC) process to enable the Company to establish the following:

identifying the Client and verifying the Client's identity on the basis of documents, data or information obtained from a reliable and independent source;

identifying the beneficial owner and taking reasonable measures to verify that person's identity so that the Company is satisfied that it knows who the beneficial owner is, including, as regards legal persons, trusts, companies, taking reasonable steps to understand the structure of the Client’s ownership and control;

establishing that the Client’s wealth and the funds that are used in the business relationship are not the proceeds of criminal activity and that the source of wealth and source of funds are consistent with the Company’s knowledge of the Client and the nature of the business relationship.

This may require any of the following documents, information or verifications:

  • A high-quality selfie, which would contain the following:
    • Visible face of the client
    • A valid ID. Acceptable forms of ID are passport, driver’s license or national ID. No other types of IDs are accepted.
    • Date, “n.exchange” and order ID written on a piece of paper
  • Liveness verification
  • Recent Utility bill, not older than 3 months. A utility bill can be a municipal bill, an electricity bill, gas/water bill as well as an internet bill or a bank statement. The document must bear the client's full name, residential address and issue date. Utility bill can be sent as a separate photo/file and doesn’t have to be in the selfie.
  • Description of source of the deposited assets with supporting documentation e.g. receipts or invoices of purchase, account statements, transaction ledgers, payslips, etc.
  • Where Enhanced due diligence is required, the Company may request a personal interview with the client.
  • Any other relevant documentation

All the document scans must be of high quality with text easily readable.All four corners of the documents must be visible. All records from cryptocurrency wallets and exchanges must be in their original export format and unaltered.

If the Company has any reasonable doubt that any information provided is inaccurate, untruthful, outdated or incomplete, the Company reserves the right to request corrections and/or additional information. I In case the customer is not able to satisfy the company’s requirements in a timely manner, the company reserves the right to decline the customer’s onboarding, thus preventing them from accessing any of the products and/or services offered by the company.

Any pending order will be fulfilled only after the successful completion of the CDD/EDD procedures.

In case the CDD/EDD cannot be completed successfully, the Company, at its own discretion, may decide to refund the originally deposited amount back to the wallet from which the funds were transferred.

The refund may take up to 21 business days from the date of notification of the refund to the client.

In case the Company receives any inquiry from law enforcement agency, regulatory authority or any other competent authority that a client’s transaction and/or source address (input address of the transaction) and/or destination address may be involved in illicit activity that may include but not limited to, fraud, money laundering, theft of funds or sanction violation, the Company reserves the right to freeze the client’s funds for the investigation period.

The Company reserves rights to provide the information collected to the competent authorities upon legitimate formal request.

The customer hereby acknowledges and accepts that the Company cannot be held responsible nor accepts any liability for any loss or profit arising from or in any way connected with the delays in exchange operations due to any reason, including but not limited to: CDD, EDD or freeze period in case of a pending request from a competent legal authority.

Prohibited Jurisdictions

You are prohibited from using or accessing n.exchange from the following jurisdictions:

  • Iceland
  • Israel
  • Morocco
  • Algeria
  • Ecuador
  • Bolivia
  • Macedonia
  • Egypt
  • Saudi Arabia
  • Iraq
  • Pakistan
  • Nepal
  • Bangladesh
  • China
  • Kyrgyzstan
  • Bahrain
  • United Kingdom
  • United States of America
  • Namibia
  • Qatar
  • Afghanistan
  • North Korea
  • Syria
  • Iran
  • Cuba
  • Russian Federation
  • Belarus
  • Crimea region of Ukraine

Transactions from users in these jurisdictions are prohibited, and n.exchange may seize any funds from users in these jurisdictions. By accessing this site or any services therein, you represent and warrant that you are not physically located in these prohibited jurisdictions.

Refund Policy

The company may, at its own discretion and where the order is not suspended for review, revert any trade by the request of the customer according to the current market rate, provided the opposite trade direction is supported at the time the refund is requested.

The refund may take up to 21 business days from the date of notification of the refund to the client.

Otherwise, no refunds are possible and it is the sole responsibility of the user to make sure that he controls the wallet the address of which he uses to receive funds from n.exchange. In any case of a refund after more than a day after the purchase had been made, an administrative fee of 5% will be retained by n.exchange.

All rights reserved, Obron Corp 2019-2022 — Ajeltake Island, Majuro, Republic of Marshall Islands — REGISTERED COMPANY NO. 105998