Terms and Conditions

Verification procedure

During the verification procedure customers are asked to complete a Know Your Client (KYC) process to enable the Company to establish the following:

identifying the Client and verifying the Client's identity on the basis of documents, data or information obtained from a reliable and independent source;

identifying the beneficial owner and taking reasonable measures to verify that person's identity so that the Company is satisfied that it knows who the beneficial owner is, including, as regards legal persons, trusts, companies, taking reasonable steps to understand the structure of the Client’s ownership and control;

establishing that the Client’s wealth and the funds that are used in the business relationship are not the proceeds of criminal activity and that the source of wealth and source of funds are consistent with the Company’s knowledge of the Client and the nature of the business relationship.

This may require any of the following documents, information or verifications:

• A high-quality selfie, which would contain the following:
  • Visible face of the client
  • A valid ID. Acceptable forms of ID are passport, driver’s license or national ID. No other types of IDs are accepted.
  • Date, “n.exchange” and order ID written on a piece of paper
• Liveness verification
• Recent Utility bill, not older than 3 months. A utility bill can be a municipal bill, an electricity bill, gas/water bill as well as an internet bill or a bank statement. The document must bear the client's full name, residential address and issue date. Utility bill can be sent as a separate photo/file and doesn’t have to be in the selfie.
• Description of source of the deposited assets with supporting documentation e.g. receipts or invoices of purchase, account statements, transaction ledgers, payslips, etc.
• Where Enhanced due diligence is required, the Company may request a personal interview with the client.
• Any other relevant documentation

All the document scans must be of high quality with text easily readable.All four corners of the documents must be visible. All records from cryptocurrency wallets and exchanges must be in their original export format and unaltered.

If the Company has any reasonable doubt that any information provided is inaccurate, untruthful, outdated or incomplete, the Company reserves the right to request corrections and/or additional information. I In case the customer is not able to satisfy the company’s requirements in a timely manner, the company reserves the right to decline the customer’s onboarding, thus preventing them from accessing any of the products and/or services offered by the company.

Any pending order will be fulfilled only after the successful completion of the CDD/EDD procedures.

In case the CDD/EDD cannot be completed successfully, the Company, at its own discretion, may decide to refund the originally deposited amount back to the wallet from which the funds were transferred.

The refund may take up to 21 business days from the date of notification of the refund to the client.

In case the Company receives any inquiry from law enforcement agency, regulatory authority or any other competent authority that a client’s transaction and/or source address (input address of the transaction) and/or destination address may be involved in illicit activity that may include but not limited to, fraud, money laundering, theft of funds or sanction violation, the Company reserves the right to freeze the client’s funds for the investigation period.

The Company reserves rights to provide the information collected to the competent authorities upon legitimate formal request.

The customer hereby acknowledges and accepts that the Company cannot be held responsible nor accepts any liability for any loss or profit arising from or in any way connected with the delays in exchange operations due to any reason, including but not limited to: CDD, EDD or freeze period in case of a pending request from a competent legal authority.

Prohibited Jurisdictions

You are prohibited from using or accessing n.exchange from the following jurisdictions:

• Iceland
• Israel
• Morocco
• Algeria
• Ecuador
• Bolivia
• Macedonia
• Egypt
• Saudi Arabia
• Iraq
• Pakistan
• Nepal
• Bangladesh
• China
• Kyrgyzstan
• Bahrain
• United Kingdom
• United States of America
• Namibia
• Qatar
• Afghanistan
• North Korea
• Syria
• Iran
• Cuba
• Russian Federation
• Belarus
• Crimea region of Ukraine

Transactions from users in these jurisdictions are prohibited, and n.exchange may seize any funds from users in these jurisdictions. By accessing this site or any services therein, you represent and warrant that you are not physically located in these prohibited jurisdictions.