Compliance

At n.exchange, we prioritize providing a secure and compliant trading environment for all our users.

When you place an order with n.exchange, as per our terms and conditions, you might be required to complete our EDD process. This involves submitting your identification documents and additional information to verify your identity. You might also be required to submit SOF (source of funds) documents. Our compliance team will then review the submitted documents to ensure that they meet our verification standards.

KYC as soon as possible

If you do not submit the required information, or if we are unable to verify your identity and/or the source of your funds based on the provided documents, your order will be flagged for further review. This review process is a standard procedure that helps us maintain compliance with important financial regulations and prevent fraudulent activities on our platform.

Your cooperation is important

During the review period, the order will be frozen and the rate will be locked. Our team will work diligently to complete the review as quickly as possible, but please note that the duration of this process may vary depending on the level of your cooperation and the clarity and accessibility of the documents provided. We understand that this may cause some inconvenience, but rest assured that your funds are safe and that we are dedicating our efforts to resolving the review promptly.

We appreciate your cooperation and patience throughout this essential procedure. By completing the EDD process and assisting us with any necessary reviews, you are helping us maintain a compliant and trustworthy trading platform for all users.

Contact us

If you have any questions or concerns regarding the EDD process or the status of your order, please don't hesitate to contact our customer support team through the chat widget in the lower left corner of the screen and via email at [email protected]. They are available to provide you with timely assistance and updates.

Thank you for choosing n.exchange and for your understanding as we work to ensure a safe and secure trading environment.